Privacy Policy
This Privacy Policy explains how Verdant Energy collects, uses, discloses, and protects personal information when you visit our website, request services, or communicate with us. Verdant Energy is committed to protecting your privacy while providing transparent, practical information about our data practices. This document describes the categories of data we collect, the purposes for which we use that data, cookie and tracking choices, how we share data with service providers, your rights regarding your personal data, and how to contact our data protection representative. The policy also explains data retention and security measures we maintain to protect information from unauthorized access. By using our website or submitting information to us, you agree to the practices described in this policy. If you do not agree with these practices, please do not submit personal information and contact us with any questions using the contact details below.
Information we collect
We collect information you provide directly and information collected automatically when you interact with our site or services. Information you provide may include your name, email address, phone number, organization name, project details, utility data you choose to share, billing information when applicable, and files you upload such as one-line diagrams or site photos. If you correspond with us by email or phone, we retain the content of that correspondence for record-keeping and service delivery. Automatically collected information includes IP addresses, browser and device characteristics, operating system, referral source, pages visited, and interaction data gathered through cookies and similar technologies. When you submit inquiries or forms, we log submission timestamps and the content provided to support intake, routing, and follow-up. We do not knowingly collect personal information from children under 16. Where required by law, we request parental consent before collecting personal information from minors.
How we use information
We use personal information to provide and improve our services, communicate with you, evaluate and respond to project inquiries, and fulfill contractual obligations. Uses include assessing project feasibility, preparing proposals and financial models, scheduling site visits, processing service agreements, and delivering monitoring and maintenance services. We also use aggregated and anonymized data for analytics, service improvement, and reporting on overall system performance and trends. Where necessary, we use contact information to send operational messages, appointment confirmations, billing notices, and legal communications. We may use information to respond to requests to exercise data subject rights, to investigate potential fraud or misuse, and to comply with legal obligations such as records required by tax or regulatory authorities. When data is processed based on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice periods required to update records.
Cookies and tracking technologies
Our website uses cookies and similar technologies to provide essential site functionality, understand usage patterns, and deliver a tailored experience. Essential cookies enable navigation, form submission, and security features. Performance and analytics cookies collect information about how visitors use our site to help us improve content and navigation. We may use advertising or targeting cookies to present relevant service information, but we do not share personal data with third parties for advertising in a way that enables personalized ad targeting without consent. You can accept or reject non-essential cookies using the cookie consent control presented on the site. Rejecting non-essential cookies will not affect core site functionality, but some analytics and personalization features may be limited. For more detail on cookie categories and examples of technologies used, contact [email protected].
Data sharing and third-party services
We share personal information with service providers and partners to perform services on our behalf, such as cloud hosting, email delivery, analytics, payment processing, document storage, and customer relationship management. These providers are selected for security practices and contractual commitments that limit use to specified purposes. We may disclose information to comply with legal obligations, respond to lawful requests from public authorities, protect our rights and property, or in connection with a corporate transaction such as a merger or sale. When sharing data for analytics or reporting, we prefer aggregated or pseudonymized formats to reduce identifiability. We do not sell personal information. In jurisdictions that grant the right to opt out of data selling, we confirm that no sale of personal data occurs from our site. For a list of major categories of third-party processors used and their purposes, contact [email protected] and we will provide up-to-date vendor information upon request.
Data security and retention
We implement reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, and destruction. Security measures include encrypted connections (TLS), access controls, role-based permissions, and routine backups. While we strive to protect data, no method of transmission or storage is completely secure. In the unlikely event of a data breach that creates a risk to affected individuals, we will follow applicable notification laws and promptly notify affected parties and regulators as required. We retain personal information as long as necessary to fulfill the purposes described in this policy, to meet legal and accounting obligations, and to resolve disputes. Retention periods vary by data category; for example, contractual records and billing information are retained for the duration of the contract and a statutory period thereafter, typically seven years for tax and accounting purposes. For operational inquiries, we retain contact and intake records for up to three years unless otherwise requested by the individual or required for longer retention by law.
Your rights and choices
Depending on your jurisdiction, you may have rights including access to the personal data we hold about you, correction of inaccurate data, deletion in certain circumstances, restriction of processing, objection to processing, and data portability. You may also have the right to withdraw consent where processing is based on consent. To exercise these rights, contact [email protected] with a clear description of your request and any supporting information. We will verify your identity before fulfilling requests to protect privacy. If you are a resident of a jurisdiction with a data protection authority, you may file a complaint with that authority after exhausting our complaint procedures. For marketing communications, you may unsubscribe using the link in our emails or by contacting [email protected]. Please allow a reasonable time for us to process requests, typically up to 30 days, and note that some requests may be subject to legal exceptions or require additional verification steps.
Contact and updates
If you have questions about this Privacy Policy, wish to make a privacy request, or want details about our data processing partners, contact our privacy team at [email protected] or by mail at Verdant Energy, Attn: Privacy Team, 1201 Greenfield Ave, Suite 400, San Francisco, CA 94107, United States. You may also call our primary number at +1 (415) 555-0123 for general inquiries; email is preferred for privacy requests so we can document and respond in a verifiable way. We may update this policy to reflect changes in our practices or regulatory requirements. When substantive changes occur, we will post a revised effective date and, where required by law, provide notice to affected individuals. Continued use of our services after updates indicates acceptance of the revised policy. This policy is governed by applicable data protection laws and does not replace any specific contractual terms agreed to between you and Verdant Energy.